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An exciting opportunity has arisen for a Senior Infrastructure and Security Engineer to join a fast paced and growing company based in North Bristol. Reporting to the IT Manager and the Infrastructure Manager, you will be responsible for managing the day-to-day operations of the companies’ network and help to supervise and develop the Service Delivery Team.
As part of the role, you will:
Respond to end user queries (calls, emails, tickets, and alerts) – investigating them using troubleshooting skills to identify the root cause and implement fixes
Take ownership of all P1 incidents, documenting incidents as they progress, communicating with the business as needed. Creation of an Incident Report being mandatory.
Keep all Service Desk documentation up to date including but not limited to Supplier contact details, IT policies, Standard Operating Procedures (SOP), Network & Server diagrams and desk layouts with user details.
Proactively monitor but not limited to the network (WAN/LAN), phone system environment, devices (e.g., servers, switches, routers, etc) on the Elemis network and ERP alert spreadsheets.
Actively promote IT in a positive and professional manner and take responsibility for your team’s reputation. Promote and drive team collaboration and maintain team morale.
Set and maintain KPI’s and SLAs for the Service Desk in agreement with the Head of IT. Carry out monthly KPI reviews with Head of IT.
Help Head of IT and Head of Compliance to manage the risk registers for IT, PCI and GDPR.
Work 5 days out of 7 days, traveling as required. Providing on call support as required.
Carry out any project set by the Head of IT in a timely manner and provide regular communicate to key stakeholders.
Actively promote IT in a positive and professional manner and take responsibility for your team’s reputation. Promote and drive team collaboration and maintain team morale.
To apply for this position, you will have:
Previous experience of a 1st and 2nd Line Service Desk Role
Strong Windows 7/10 and Microsoft knowledge
Experience working in a desktop environment having ensured the latest patches are deployed, images are held and updated, creating packages, and upgrading it.
Experience of service desk routines.
Experience with support and administering both Exchange server and Windows servers.
Experience with Active Directory (AD) & Group Policies
Good communication skills
Customer service experience
Experience working to set procedures and auditing requirements
A valid driving licence and access to your own vehicle
In return, you will receive a competitive salary, 24 days holiday plus bank holidays and exciting staff discounts.
Thanks for considering an application. We do receive a high volume of applicants and as such we aren't unfortunately always able to respond to unsuccessful applicants. As such, if we haven't responded to your application on this occasion then your application has not been successful.
Quinton Davies will not discriminate on unlawful grounds. We are committed to equal opportunity and diversity.
